Last Updated: 29/4/2024

Thank you for choosing Hype Studio Marketing CRM provided by Internetwork Solutions Pty Ltd trading as Hype Studio! We strive to provide exceptional service to our users. However, we understand that sometimes a refund may be necessary. Please read our refund policy carefully to understand your rights and obligations.

1. Refund Eligibility

1.1. We offer refunds within 30 days of your purchase, unless stated otherwise in specific promotional offers or agreements.

1.2. To be eligible for a refund, you must meet the following criteria:

You have purchased a subscription to Hype Studio Marketing CRM or Tools directly from our website or authorised platforms or partners. Your refund request is made within the specified 30 days.

You have a valid reason for requesting a refund, such as:

Technical issues that prevent you from using the product.

Dissatisfaction with the product's features or performance.

Any other reasons deemed valid under Australian Consumer Law.

2. How to Request a Refund

2.1. To request a refund, please contact our customer support team with the following information:

Your full name and contact details. Your order number or transaction ID. A brief explanation of why you are requesting a refund.

2.2. Our customer support team will review your request and respond to you within a reasonable timeframe.

3. Refund Process

3.1. If your refund request is approved, we will process the refund using the same payment method used for the original purchase.

3.2. Refunds will be issued in Australian dollars and may take up to 14 business days to appear in your account, depending on your bank or financial institution.

4. Non-Refundable Items

4.1. Certain items are non-refundable, including but not limited to:

Fees paid for services rendered during the refund period.

Such as Fees paid for plugins, ai tools and addons. Usage fees paid are also non-refundable such as SMS and email usage fees.

Subscription fees for the portion of the subscription already used.

Any fees associated with third-party services integrated with our product.

Service fees such as seo, design, customisations and works such as building funnels are non-refundable.

5. Dispute Resolution

5.1. If you are unsatisfied with the outcome of your refund request, you may pursue alternative dispute resolution mechanisms available under Australian Consumer Law.

6. Changes to this Policy

6.1. We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website or notifying users via email.

Contact Us

If you have any questions about our refund policy, please contact us via our support channels